Terms & Conditions
1. Purpose and Scope
This document sets out the Terms and Conditions governing the provision of services by Jacob’s Solutions (“Company”, “We”, “Our”) to the client (“Customer”, “You”, “Your”). By contracting our services, you acknowledge and agree to be bound by the terms stipulated herein.
2. Service Warranty
2.1 Standard Warranty: We provide a standard 15 to 30 days warranty for the services rendered, commencing from the date of completion of the service.
2.2 Extended Warranty: Available upon request, subject to prior written agreement before commencement. Additional fees may apply.
2.3 Warranty Limitations: Our warranty covers service workmanship only and does not include parts or materials supplied.
3. Warranty Exclusions
The warranty does not cover:
1. Parts or potential part failures.
2. Damage from negligence, misuse, or improper maintenance.
3. External/internal factors beyond our control, including employees, contractors, or third parties.
4. Acts of nature, malicious damage, or other uncontrollable events.
4. Warranty Void Conditions
The warranty will be void if:
- Unauthorized modifications, interventions, or tampering occur.
- The service is used contrary to agreed terms.
- There is a breach of these Terms and Conditions.
5. Client Responsibilities
The client agrees to:
- Use the services for their intended purpose.
- Report any issues within the warranty period.
- Comply with all applicable laws and regulations.
6. Service Hours and Emergency Tariffs
Standard Hours: Monday to Friday, 10:00 AM – 5:00 PM.
Weekend & Out-of-Hours: Higher tariff applies.
Emergency On-Call: Additional cost plus applicable taxes.
7. Payment Terms
Payments must follow the agreed invoice schedule.
Emergency/out-of-hours work incurs extra charges.
Invoices will include applicable taxes and fees.
8. Limitation of Liability
Jacob’s Solutions shall not be liable for:
- Indirect, incidental, or consequential damages.
- Losses from misuse or unauthorized modifications.
The client agrees to indemnify Jacob’s Solutions against such claims.
9. Agreement Acceptance
By proceeding with our services, you confirm that you:
- Have read and understood these Terms.
- Agree to comply with these obligations.
- Understand all limitations, exclusions, and conditions.
For Queries or Disputes:
By contacting us, you agree to our Terms & Conditions.